YOUR JOURNEY WITH US
Your journey is of utmost importance from the minute you receive your welcome pack and introductory call from your account manager, no other concierge will make you feel as special.
We’re very proud of our service, especially regarding the quality of our support and response times. Industry-standard responses are around 3 hours, but we don’t think that’s good enough.
On average, from the moment a request is submitted, it takes less than 2 minutes to receive an acknowledgement. In this time, the request has been viewed, loaded into our system and is being dealt with by your dedicated team.
We close 30% of requests within 10 minutes, over 60% within 2 hours and 99% within one business day. No other concierge delivers this. By the time other concierges acknowledge a request for a restaurant reservation, our clients are booked in, sitting down and enjoying the dinner we’ve organised.
All requests are managed by humans, 24/7 across our London and worldwide offices.
Our personable and highly skilled team are hand-picked industry experts in their respective fields and are available around the clock to handle member requests.
Our innovative CRM and analytics system supports our lifestyle managers to identify clients trends and preferences. We take these findings into account and adapt our service offering accordingly, which has allowed us to maintain an approval rating of over 99%.